Glendale Auto Repair

Amazingly fast, efficient, and friendly.

Not sure who Edward “Kirk” Kirkpatrick is but he’s incredibly nasty rude and unhelpful. I bought my car at New Deal in April, had to bring it in for service in May and whoever Jerry was, was so very friendly and helpful at that time. I called this morning to ask about the service warranty I purchased and this guy Kirk was absolutely pissed off that I even asked.. and then said “we don’t do service contracts here”. Well I payed for one so instead of being so rude, maybe direct me to the right number? This afternoon I had to call again because the car needs an oil change and I am not sure what kind of oil they used last time they changed it (as there are no stickers anywhere and it did not say on the receipt). Again very rude answering the phone, horrible attitude, asked me “did you even buy your car here?” I said yes and it was serviced in May and an oil change was performed per my receipt. He got more annoyed and told me “we don’t do oil changes here”. What is wrong with this guy? Will absolutely not be returning to use his services since he apparently hates his job and people. I had to call back and ask for someone in the sales department to please go ask him what kind of oil to use because I was literally scared to call and ask another question. God forbid a lady has two questions about the car she BOUGHT THERE. Horrible

They seem ok just real back up from getting any service

Kirk and his team were amazing. Kirk’s Communication was awesome. I appreciate you all. Thank you so much for your fantastic service.

Auto Repair Made Easy. Fixed my oil leak on my Kia Rio. Thank you!

Ac was blowing warm. Took it here because it was in the warranty’s network. Still cost $760 to get the air compressor fixed. Questioned why the part was $580 when it can be found for $320 and even with a warranty added it would cost another $100 making it $420. I was told “ I have to make money”. Honestly I can understand that. Didn’t fight them on it. Pick it up and a day later air is blowing warm. Take it back and I am told the compressor was faulty. Ironic with the warranty. They replace it free of charge which was appreciated. Pick it up and the same day the car overheats and get the service battery charging system. The serpentine belt which drives the compressor is off. I want to be clear that I don’t think this was done on purpose by any means, but I do think they have no clue what they are doing over there as they would have definitely had to touch that part.

Overall a good experience, manager Kirk may seem a little grumpy over the phone but he is a great guy and just very busy, they definitely take care of buisness. Shout to to Kirk for being an honest shop manager you do not get that often

Kirk is an OUTSTANDING INDIVIDUAL!! I felt like family from the moment i met him!! He went above and beyond my expectations!! A++++++

Super awesome, friendly, communicative, proactive team. They are the best auto repair shop I’ve been to in a while.